Enquiries

POST /public/v1/booking-enquiries (submit_enquiry) needs the enquiries.create capability. Use it for anything the API doesn’t do itself: a large party, private hire, a special request, or a guest who wants none of the times offered.

{
  "name": "Sam Patel",
  "phone": "07911 123456",
  "subject": "Birthday drinks for 20",
  "message": "Looking for an area for 20 on Saturday 24 October from 19:00."
}

• A name, a subject and a message are required, plus a phone number or an email.
• The enquiry lands in the venue’s inbox with your key’s channel (voice agent, chat agent or partner) recorded on it.
• The guest is matched to their existing record by phone or email, or a new one is created.
• With a bookingReference and the phone number on that booking, the enquiry is attached to the booking. A wrong pair answers 404 booking-not-found and nothing is created.

The answer is 201 with the enquiryId and a summary such as “Thanks, I’ve passed your enquiry to Soho. They’ll be in touch.”